Professional associations representing care sectors have produced a pack which will help home owners ensure that the care provided by their staff respects residents’ privacy, confidentiality and dignity.  You can download the materials by clicking on the relevant items below:

How to use this resource
Aide memoire on key messages
Client Expectation card
Handouts for staff
Powerpoint presentation (part 1)
Powerpoint presentation (part 2)
Powerpoint presentation (part 3)
Resource guide for managers
Training exercise
Tutor’s guide (part 1)
Tutor’s guide (part 2)